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Contact Us
Aird Medical Practice
Ferry Road
Beauly
IV4 7EA
Tel (01463) 782214
For appointments, emergencies & out of hours
calls.
Fax (01463) 782129
How You
Can Make A Complaint or Comment
We operate a practice complaints procedure for dealing with complaints.
This system meets national criteria.
If you wish to make a complaint, then you can approach any member of the
practice team. We would aim to deal with any problem both quickly and
efficiently. You will receive an acknowledgement within two working days
and an explanation within 10 working days.
It would be helpful if you could inform us of any problems as soon as
possible after the incident has taken place and at the latest within 12
months.
In investigating your complaint, we aim to
● Find out what happened and what went wrong.
● Enable you, if you would like, to discuss the problem with those
concerned.
● Ensure you receive an apology, if appropriate.
● Try to prevent the same thing happening in the future.
If you are complaining on behalf of someone else and in
order to maintain patient confidentiality, we will require to know that
you have their permission to do so.
If you would prefer to talk to someone who is not involved you can
telephone (01463) 706894 or write to the Complaints Department, NHS
Highland, PO Box 5713, Inverness, IV1 9AQ. You will be given a prompt
reply within 4 weeks of them receiving your complaint. Where there are
good reasons why this cannot be achieved, you will be kept informed of
progress.
If you would like to make a suggestion that you feel could improve the
service we offer to patients, please let us know by using the
prescription/suggestion box, or by discussing with a member of staff.
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